What services do we provide?
At Zen Net Solutions, our mission is to bridge the gap for small and medium businesses where hiring a full time IT staff member or larger MSP (Managed IT Services Provider) simply does not make sense for your budget. Our primary focus is to provide bespoke solutions for our clients by ensuring we have a close working relationship and deep understanding of their day to day needs.
Do you have an existing support contract, but for whatever reason it isn’t meeting your needs? We offer closer interaction than a simple help desk to include regular on-site visits. With Zen Net, you can rest assured you’re not just another number in the queue.
Our services are listed below, simply click the plus (+) icon next to each service heading for details.
*Note: If there’s a special case you need assistance with outside of our listed services, don’t hesitate to ask!
IT Helpdesk and Technical Support
Asset Tracking and Inventory: We can provide assistance with tagging and tracking your entire fleet of IT assets so you’re always prepared for necessary upgrades or repairs and know where your equipment is located.
Hardware and Software Troubleshooting: Common IT issues like printer problems, software glitches, and connectivity issues can waste hours of productivity. We’ve got you covered!
Software Licensing and Updates: Let us manage licensing for your software products and ensure regular updates are being applied to help prevent exposure to security vulnerabilities and ensure your critical tools always function smoothly.
Device and Peripheral Support: To include installation, configuration and support for servers, desktops, laptops, printers, mobile phones, tablets and other office hardware.
IT Consulting and Planning
Technology Upgrades and Scaling: As businesses grow, they often need guidance on scaling their IT infrastructure—knowing when to upgrade hardware, expand storage, or migrate systems. We can help you define this process and take the guesswork out of launching new projects or services.
Vendor Management: We can help manage your relationships with software vendors, telecom providers, and cloud service vendors to ensure you’re getting the best services and rates for your needs.
Cost Optimization: Many small businesses need help in finding affordable solutions that align with their budget without compromising on essential IT support or security. Often there are open source or free software solutions which are overlooked, let us help to ensure you’re not needlessly burning revenue on bloated solutions.
Cybersecurity and Data Protection
Cyber Threat Protection: Phishing, malware, and ransomware attacks are a growing concern. Businesses need robust firewall protection, antivirus software, and intrusion detection systems. We can help you implement the solutions that work best for you.
Data Backup and Disaster Recovery: Data backup and quick recovery in the event of hardware failure, natural disaster, or cyberattack is essential for SMBs to avoid prolonged downtime or data loss. Let us help provide peace of mind that you can get back up and running in the event of an incident.
Employee Security Training: Many businesses require training for their staff on recognizing phishing emails, safe online practices, and strong password habits. This is an often-overlooked but critical layer of cybersecurity.
Network Setup and Maintenance
Network Installation and Maintenance: SMBs need reliable, secure networks, especially if they deal with client data or operate e-commerce. We can help provide Network setup, configuration of routers, switches, and ongoing maintenance.
Wi-Fi Optimization: Are you struggling with Wi-Fi issues for your business or your customers? Businesses often require fast, secure Wi-Fi for both staff and guests, especially in retail or client-facing sectors. Let Zen Net help you ensure you’re getting the best coverage for your location.
VPN for Remote Work: With remote and hybrid work on the rise, we can assist you in setting up a secure VPN to allow employees to work from home safely and access company resources securely while remote.
Productivity and Collaboration Tools
Email and Communication Solutions: Setting up and managing email servers, troubleshooting email issues, and supporting productivity software (like Microsoft Teams or Slack) can be time-consuming and cost prohibitive. Let us help remove the headache!
File Sharing and Collaboration Tools: We can help with integrating and maintaining tools for file sharing, video conferencing, and project management to improve remote work and collaboration and help maintain your business continuity.
Cloud Services and Integration
Cloud Migration and Management: Many SMBs are moving to cloud platforms (e.g., Microsoft 365, Google Workspace, or industry-specific solutions) to streamline operations, improve collaboration, and reduce on-premises server costs. Let us help you make the transition seamlessly.
Data Synchronization and Backup: Ensuring your data is synchronized across cloud platforms and devices along with regular cloud backups is critical, both for protecting your data and maintaining business continuity. Zen Net will help you rest easy, knowing your data is protected.
Compliance and Regulatory Support
Data Privacy and Compliance: Some SMBs in industries like healthcare, finance, or retail may have compliance requirements (such as HIPAA or PCI-DSS), making data security and regulatory support critical. We can help ensure you’re following these processes correctly.
Documentation and Reporting: We provide assistance with documenting IT processes and providing reports for these types of compliance audits.
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